Shipping & Turnaround
Many Custom Laser Engraving products are made or personalized specifically for each order. Production and shipping times can therefore vary depending on the product, quantity, artwork, and level of customization.
Production Time
Turnaround time begins after we have the information, artwork, payment, and any required proof approval needed to produce your order.
Production times shown on a product page or quote are estimates unless a specific completion date has been confirmed by Custom Laser Engraving
Artwork & Proof Approval
Orders requiring artwork preparation or proof approval may take additional time. Please review proofs promptly and carefully. Production may begin after approval, and changes may not be possible once work has started.
Shipping
Shipping time is separate from production time. Carrier delivery estimates are not guaranteed by FLX Engrave, and delays that occur after a package has been accepted by the carrier may be outside our control.
Rush Orders & Deadlines
If you have a firm event date or deadline, please contact us before ordering. We will let you know whether the requested schedule appears practical. Rush service may not be available for every product or quantity.
Shipping Damage
If your order arrives damaged, please contact us as soon as possible. Keep the product and original packaging until the issue has been resolved, as photographs or other information may be required.
Contact Us
Questions about turnaround or shipping may be directed to:
Custom Laser Engraving
Email: sales@flxengrave.com
Phone: 607-678-9150