Privacy Policy
This Privacy Policy explains how Custom Laser Engraving collects, uses, and protects information when you visit our website, contact us, create an account, request a quote, or place an order.
Information We Collect
We may collect information you provide to us, including your name, billing and shipping address, email address, phone number, order details, account information, customization instructions, artwork, logos, photographs, and other files you submit.
Our website may also collect technical information such as IP address, browser or device information, cookies, and information about how the site is used.
How We Use Information
We use information to process and fulfill orders, produce customized products, communicate about orders and quotes, provide customer support, operate and improve our website, prevent fraud, maintain business records, and comply with legal obligations.
Payments
Payments made through our website are processed by third-party payment providers. Custom Laser Engraving does not need to store your full payment card number on our website in order to process a standard online payment. Payment providers may collect and process information according to their own privacy policies.
Artwork & Uploaded Files
Artwork, logos, photographs, wording, and other files submitted for an order or quote may be retained as reasonably necessary to produce the order, provide customer service, maintain business records, or assist with repeat orders.
Cookies & Website Services
Our website may use cookies and similar technologies that are necessary for functions such as the shopping cart, checkout, customer accounts, security, and site performance. Additional services used by the website may also set cookies or collect technical information.
Sharing Information
We may share information with service providers when reasonably necessary to operate our business, such as payment processors, website and hosting providers, shipping carriers, and other providers that help us fulfill orders or operate the website. We do not sell customer personal information as part of our ordinary business operations.
Data Retention & Your Choices
We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, tax, fraud prevention, and legal requirements.
You may contact us to ask about personal information you have provided to us or to request a correction or deletion where applicable. Some information may need to be retained for legal or legitimate business purposes.
Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page.
Contact Us
Questions about this Privacy Policy may be directed to:
Custom Laser Engraving
Dundee, New York
Email: sales@flxengrave.com
Phone: 607-678-9150